Medical & Emergency Response Team Service Users Privacy Policy

Implementation date: 01/08/24

Maximum review period: 3 Years

Review by: August 2027 

Medical & Emergency Response Team is a charity set up to help save lives, provide medical and first aid assistance, provide support to agencies or organisations with a responsibility for public safety, welfare, emergency response, recovery and resilience, and to provide the advancement of education through the delivery of courses in casualty care, and health, safety and welfare. In the course of such activities, information may be required to be recorded on individuals. This privacy notice tells you what to expect us to do with your personal information.

·    Contact details

·    What information we collect, use, and why

·    Lawful bases and data protection rights

·    Where we get personal information from

·    How long we keep information

·    Who we share information with

·    How to complain

Contact details

Post

7 Dolphin Drive, FORTROSE, Ross-Shire, IV10 8AE, GB

Telephone

07874 082450

Email

Secretary@merthighland.com

SCIO Charity registration – SC050963

ICO Registration number -  ZB719747

What information we collect, use, and why

As a charity providing medical cover and emergency response, we collect or use the following information to provide services, including delivery:

·    Names and contact details

·    Addresses

·    Date of birth

·    Emergency Contact details

·    Ethnicity

·    GP details

·    Health and medical information. In addition to the above you may be asked if you have any medical conditions and/or any medications (both prescription and over the counter) that you take on a regular basis. This is to ensure that all information is available of any conditions that may impact their assessment of you and ensure that the treatment provided is in line with best practice. This information can only be provided by yourself (parent/guardian), we do not access any NHS information.

·    Medical treatment given

We also collect or use the following information to provide services, including delivery:

·    Health information

·    Sex life information

We collect or use the following information to comply with legal requirements:

·    Name

·    Contact information

We also collect or use the following information to comply with legal requirements:

·    Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.          

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services are:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for legal requirements are:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Where we get personal information from

·    Directly from you

·    Health care providers

How long we keep information

Patient Report Forms will be stored securely for 25 years and then destroyed securely

Who we share information with

Others we share personal information with

·    Health care providers

·    Organisations we need to share information with for safeguarding reasons

·    Emergency services. NHS Scotland

·    We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of our services or the physical safety of any person.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. All enquiries shall be dealt with by our Data Protection Lead.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint